Knowledge Base results not shown when creating a new Incident

Knowledge Base results not shown when creating a new Incident

Following the new Jakata release I’ve noticied that some instances does not show Knowledge results when opening a new Incident.

The solution is quite simple.

Open the Form Designer, and find the Field (In the Field search bar) Contextual Search Results (formatter). Place this under your description field, and you should be good to go.

On my instance it looks like this:
contextual_search_results

Note that this error could be an issue created by ServiceNow, and could also be solved by creating a ticket with them.

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Hide Price in Service Catalog/Portal

Hide Price in Service Catalog/Portal

As I’ve started to work more and more with ServiceNow, I will use my blog to promote some of the findings that I’ve made during our implementation.

As a demand in our setup, we wanted to hide all prices visible to users. The documentation for Jakata has not been updated, but you can find it here.

Go to your System Properties -> Service Catalog. Then you find the following line:
“When to show prices and sub-totals on the Service Catalog”. If you don’t want any prices shown on the pages, you select “Never show prices”

nevershowprices

regularscomguys free Management Packs

regularscomguys free Management Packs

It’s been a while since my last update, but lets face it… its summer, and most of the co-workers have been away from work, and they are those who inspire me to create new management packs for Operations Manager.

So I thought that I would use this post to give you all a short description of all the management packs that I’ve create for the community.

Here’s the list:

Continue reading “regularscomguys free Management Packs”

SquaredUp “Coffee Break” series

SquaredUp “Coffee Break” series

I’ve been a fan of SquaredUp since I installed it the first time.. Easy to use, and gives you an amazing and featured Dashboard.

During the last 6 months, SquaredUp has released a Coffee Break series on their youtube channel. I thought I would share this session with you guys, so that you can be inspired and maybe learn something like I have.